In addition to technical security risks, online services are also subject to attempts at phishing against users.

Protecting our customers’ data is important to us, which is why we tell you about our customer service security practices. It is in our mutual interest that no information gets to the wrong parties.

Magic Cloud Customer Service Security Policy

• Our customer support and technical experts will not ask for your password. We will change your password, if necessary, with your consent, if the service situation requires it.
• You can log in to our services using the login addresses we provide or which are publicly available. We will only send you login links requesting a combination of login and password in connection with a service setup or customer service situation.
• We will not report a bug in the service or a challenge to your account by asking you to log in to the link in the message we send you.
• We always deliver system passwords by encrypted email or SMS.

If you notice any activity that deviates from these policies, please contact our customer support team at support@magiccloud.fi / 010 328 4700

On the Customers page of our website, you will find reliable login addresses for our services.